ADOPTED - SEPTEMBER 22, 2009

Agenda Item No. 29

Introduced by the Human Services and Finance Committees of the:

INGHAM COUNTY BOARD OF COMMISSIONERS

RESOLUTION TO AMEND THE CALL CENTER SERVICES AGREEMENT

WITH PECKHAM, INC.

RESOLUTION #09-307

WHEREAS, the Ingham County Health Department Health Plan Management Services (HPMS) provides administrative support services to the Ingham Health Plan Corporation and to 16 other County Health Plans; and

WHEREAS, one of HPMS’ functions is to operate a toll-free call center to assist the enrolled population (over 75,000 persons) and medical providers (more than 4,000); and

WHEREAS, it is necessary to supplement the resources of Ingham County staff in order to meet the contractual obligations of the call center; and

WHEREAS, the Resolution #06-124 authorized the Health Department to enter into a call center services agreement with Peckham, Inc., for the time period of  June 1, 2006 through May 31, 2009; and

WHEREAS, Peckham, Inc. has agreed to extend all terms and conditions of the agreement for the time period of June 1, 2009 through May 31, 2012; and

WHEREAS, funds are included in the Health Department’s 2010 Budget for this purpose; and

WHEREAS, the Health Officer has recommended that the Board of Commissioners authorize an amendment to the agreement to extend services from June 1, 2009 through May 31, 2012.

THEREFORE BE IT RESOLVED, that the Ingham County Board of Commissioners hereby authorizes an amendment to the call center services agreement with Peckham, Inc., 2822 N. Martin Luther King Jr., Blvd, Lansing.

BE IT FURTHER RESOLVED, that the amendment shall extend all terms and conditions of the current agreement and shall be for the period June 1, 2009 through May 31, 2012.

BE IT FURTHER RESOLVED, that the Ingham County Board Chairperson is authorized to sign the amendment after review by the County Attorney.

HUMAN SERVICES: Yeas:  Tennis, McGrain, Schor, Dougan, Vickers

Nays:  None           Absent:   Davis     Approved 9/14/09

FINANCE:  Yeas:  Grebner, Bahar-Cook, Tennis, Davis, Dougan

    Nays:  None         Absent:   Nolan        Approved 9/16/09