ADOPTED - AUGUST 24, 2010

                                                                                                                                                   Agenda Item No. 39

Introduced by the Human Services, County Services and Finance Committees of the:

INGHAM COUNTY BOARD OF COMMISSIONERS

RESOLUTION TO APPROVE THE PURCHASE OF AN IP TELEPHONY CONTACT CENTER SYSTEM FOR HEALTH PLAN MANAGEMENT SERVICES

RESOLUTION #10-274

WHEREAS, Health Plan Management Services (HPMS) currently has an Avaya Contact Center phone configuration to service their customers; and

WHEREAS, HPMS has a need for detailed Call Reporting, Call Recording and advanced Contact Center features and researched options in conjunction with MIS; and

WHEREAS, it was determined an existing Avaya solution would not be cost effective and because the County is moving to a Cisco IP Telephony solution, HPMS sought proposals in conjunction with Purchasing and MIS for a new solution; and

WHEREAS, HPMS, Purchasing and MIS carefully reviewed the responses and HPMS is recommending the purchase of a new Contact Center system from Netarx, LLC. not to exceed $87,000.

THEREFORE BE IT RESOLVED, that the Ingham County Board of Commissioners authorize a contract to purchase the Contact Center Solution, from Netarx, LLC for Health Plan Management Services.

BE IT FURTHER RESOLVED, the cost of the contract will not exceed $87,000.

BE IT FURTHER RESOLVED, that the Controller/Administrator’s Office is authorized to make the necessary budget adjustments, and the Purchasing Department is authorized to issue any necessary purchase orders or purchase documents needed.

BE IT FURTHER RESOLVED, that the Board Chairperson and the County Clerk are authorized to sign any necessary documents that are consistent with this resolution and approved as to form by the County Attorney.

HUMAN SERVICES:  Yeas:  McGrain, Davis, Tennis, Nolan, Koenig, Vickers

 Nays:  None          Absent:  None      Approved 8/16/10

COUNTY SERVICES:  Yeas:  Copedge, Schor, Celentino, Grebner, McGrain, Vickers

 Nays:   None              Absent:  None        Approved 8/17/10

 FINANCE:  Yeas:  Grebner, Tennis, Bahar-Cook, Schor, Holman, Dougan

  Nays:  None                Absent:  None        Approved 8/18/10